Terms and Conditions

General Terms and Conditions

§ 1 Scope

(1) These General Terms and Conditions apply to all services provided by Ayuasana, proprietor Naveen Reddy Ponakaladinne (hereinafter "Provider").

(2) Ayuasana offers wellness services. The sessions serve exclusively for well-being and relaxation. They do not replace medical treatment, diagnosis or therapy. No healing promises are made.

(3) Deviating terms of the guest are not recognised unless the Provider expressly agrees to their validity in writing.

§ 2 Conclusion of contract

(1) The presentation of services on the website does not constitute a binding offer but an invitation to submit an offer (invitatio ad offerendum).

(2) A booking can be made by email, phone, WhatsApp or via the booking form on the website. The booking request constitutes a binding offer by the guest.

(3) The contract is concluded when the Provider confirms the booking by email, WhatsApp or telephone.

§ 3 Services

(1) The Provider offers wellness treatments, in particular Abhyanga massage and yoga massage.

(2) The exact scope of services results from the respective service description on the website and the individual agreement.

(3) The Provider reserves the right to refuse or discontinue a treatment for good cause, in particular if there are health concerns.

§ 4 Prices

(1) The prices stated on the website at the time of booking apply.

(2) All prices are final prices. Due to the small business regulation pursuant to § 19 UStG (German VAT Act), no VAT is charged.

§ 5 Payment

(1) Payment is made in cash or by bank transfer.

(2) Cash payment is due immediately after the session. For bank transfer, payment is due within 7 days of invoicing.

§ 6 Cancellation and no-show

(1) Cancellations are free of charge up to 24 hours before the agreed appointment.

(2) For cancellations less than 24 hours before the appointment, 50% of the agreed price will be charged.

(3) In case of no-show without prior cancellation, 100% of the agreed price will be charged.

(4) The guest is free to prove that the Provider incurred no loss or a lesser loss.

§ 7 Obligations of the guest

(1) The guest agrees to provide truthful information in the booking form and intake form.

(2) The guest arrives at the appointment in a clean and hygienic condition.

(3) The guest informs the Provider before the start of the session about all health-relevant circumstances, in particular allergies, skin conditions, cardiovascular diseases, pregnancy and current medication.

§ 8 Contraindications and exclusion

(1) The Provider is entitled to refuse a treatment if contraindications exist, in particular: acute infectious diseases, fever, open wounds, acute inflammations, advanced pregnancy without medical clearance, and influence of alcohol or drugs.

(2) The guest bears responsibility for the accuracy of their information.

§ 9 Liability

(1) The Provider is liable for damages only in cases of intent or gross negligence, unless the damage involves injury to life, body or health.

(2) Liability for damages arising from concealed or inaccurate information provided by the guest in the intake form is excluded.

(3) The Provider expressly points out that the wellness treatments offered do not constitute medical treatment and no healing effects are promised.

§ 10 House rules

The Provider exercises house authority on their premises. The instructions of the Provider must be followed. In case of violations, the Provider may ask the guest to leave the premises.

§ 11 Final provisions

(1) The laws of the Federal Republic of Germany apply.

(2) The place of jurisdiction for all disputes is, to the extent permitted by law, Cologne.

(3) Should any provision of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.